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He confirmed that I could choose between a refund, a replacement and another repair attempt. He also spoke terrible German but other than that he was kind and helpful. I called the support again and got another guy on the phone. He kept telling me that I couldn't get a refund and when I asked to speak to his supervisor he hung up on me. Even if there were no warranty I would still have 6 months after buying the device to complain about severe problems. He told me that I had no right for a replacement or refund. I had another guy on the phone who barely spoke my language. This is certainly the last time I bought from Dell.Īnother Update: I contacted the support again to get a refund or replacement. I would prefer to just get my money back at this point. While she was looking at a photo of the blue screen that I took during the crash. She tried to tell me, that the device couldn't have crashed again because the engineer wrote in his report that he fixed the problem. The phone support hardly spoke any German, making it almost impossible for me to communicate with her. I think I can expect a laptop to run smoothly in this price range. I am very disappointed with Dell at this point. This includes 3D CAD with assemblies with hundreds of parts. Altough the specs are not very impressive, it keeps surprising me how well it runs. ![]() I bought this device because I use a Latitude from 2018 at work, which is just an extrordinary laptop. DELL INSPIRON GRAPHICS DRIVER OPENGL WINDOWS 10 FULLThey refused to send me a replacement (which would obviously be cheaper for them than doing a full diagnosis, only to realize they have to replace basically everything anyway). They responded to me after more than 2 weeks (!!!!) and now I have to send the device to them, which means I will be at least 2 weeks without a PC/Laptop. Additionally, I noticed that the palm recognition doesn't work correctly, causing unwanted input when using the Pen (depending on the application unwanted scrolling, unwanted opening of the screen keyboard, unwanted lines between my hand an the pen, not recognizing the pen input at all etc.). However, it kept crashing, altough I feel it's less frequent. After I experienced the exact same problems, Dell sent an engineer who replaced almost everything (Mainboard including processor, graphics card and RAM, touchpad and SSD). I bought a Inspiron 7506 Black Edition (with the Iris Xe Max graphics and the 4K screen). Should I just return this to Best Buy? It wasn't a cheap laptop but I bought it like 4 or so months ago and don't know if I even can return it, even though it's under warranty. I just did a factory reset on the computer hoping to resolve these problems and am still, right off the bat, running into the problem with the touchpad again. As anticipated, it ran the hardware scan immediately after this and had no issue. Today I actually caught it in the act, hence the bizarrely colorful blue screen of death photo included (why does it look so crazy?!?). Sometimes I go to move the cursor and nothing happens, and it gets incredibly frustrating very quickly.Īlso, the computer occasionally restarts while I'm not looking, and a mysterious "hardware scan complete" screen is displayed when I check later. I am not positive, but I think it's correlated with resource-heavy applications running at the same time. The most frustrating thing is that the touchpad is highly unpredictable, particularly with the two finger scroll functionality but also with simply moving the cursor. I have a couple different problems on this machine and have done a lot to try and fix them. ![]()
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